Manual Payment (Bank Transfer)
If the Super Admin has enabled it (how the Super Admin sets it up and reviews payments), you can pay your subscription by bank transfer or any offline method and upload the payment receipt, instead of paying online. Your plan or add-on starts right away; the payment stays Under Review until the Super Admin checks your receipt.
1. What you can pay this way
| Paying for | Where |
|---|---|
| An unpaid bill | Dashboard (bill due notice) or Subscription & Plans → Subscription (history) |
| A new plan or a plan change (prepaid plans) | Subscription & Plans → Plans |
| The renewal (upcoming prepaid plan) | Dashboard / Subscription |
| An add-on (on a prepaid plan) | Subscription & Plans → Addons |
Where Manual Payment is available you will see a Manual Payment button, or, when you click a pay button, the question "How do you want to pay?" with Pay online and Manual Payment.
You cannot buy a new plan or change plan while you have an unpaid bill: "Kindly settle any outstanding payments from before." Pay the bill first.
2. How to pay
- Click Manual Payment.
- The popup shows what you are paying for, the Amount to pay (incl. tax) and the Bank details and instructions set by the Super Admin.
- Pay that amount to the bank account (or as the instructions say).
- Fill in the form:
| Field | Required | Notes |
|---|---|---|
| Amount you paid | Yes | The amount you actually transferred |
| Transaction ID | No | The bank / UPI reference. Strongly recommended, so the Super Admin can match your payment |
| Payment proof | Yes | Photo or PDF of the receipt: JPG, PNG, WEBP or PDF, up to 5 MB |
| Note | No | Anything the Super Admin should know |
- Accept the terms and conditions and click Submit.
You will see: "Payment submitted. Your plan is active and the payment is under review."
3. While the payment is under review
- Your plan or add-on is active and you can use it normally.
- The bill shows Under Review.
- Your account is not locked, even if the bill's due date passes while it is being reviewed.
- You cannot pay the same bill, renewal or add-on online at the same time: "A payment for this is already under review."
4. After the review
You receive an email either way.
| Result | What it means for you |
|---|---|
| Approved | Nothing more to do. The bill shows as paid |
| Rejected: bill, new plan, plan change or renewal | Your plan stays active, but the bill is unpaid again. The email gives the reason and a date to pay by. Pay again before that date (online or with Manual Payment), otherwise your account will be locked |
| Rejected: add-on | The add-on stops right away. You can buy it again any time |
| Closed (paid another way) | The Super Admin recorded the payment another way, such as cash or a cheque. Nothing more is needed |
On your subscription screens a rejected bill shows the reason, so you can pay it again.
5. Paying by cheque
Cheques are recorded by the Super Admin, not from the school panel. Once a cheque is recorded on your bill, it shows Cheque pending and you get a "Cheque received" email. Your account is not locked while the cheque is pending. If the cheque bounces, you get an email with the reason and a date to pay by.
6. Common messages
| Message | Meaning |
|---|---|
| Manual payment is not available right now. | The Super Admin has turned Manual Payment off. Pay online or contact them |
| A payment for this is already under review. | You already submitted a payment for this. Wait for the review |
| This payment is already done. | The bill or add-on is already paid |
| You already have an active plan. | Use plan change or renewal instead of a new plan |
| This plan cannot be started now. | The plan is not a prepaid plan, is your current plan, or is not available |
| This add-on cannot be bought now. | Add-ons need an active prepaid plan, and the add-on must be enabled |
| You presently have access to this functionality as part of your current subscription | The feature is already in your plan |