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FAQs

e-School SaaS FAQs

The FAQs module (located under Settings → Web settings → FAQs) allows school administrators to manage frequently asked questions and answers displayed in the interactive FAQ accordion on the public school website.


1. Managing FAQs​

  1. Navigate to Settings → Web settings → FAQs.
  2. Adding an FAQ:
    • Click + Add FAQ or fill in the creation form.
    • Title: Enter the question (e.g., What is the admission procedure for the upcoming academic year?).
    • Description: Provide the detailed answer with full instructions or links.
    • Click Submit.
  3. Editing or Deleting:
    • Use the Edit (pencil icon) to update existing questions or answers.
    • Use the Delete (trash icon) to remove questions no longer relevant.

2. Public Website Display & Navigation Rules​

  • Home Page Accordion: Published FAQs render in a clean, expandable accordion within the FAQs section on the home page.
  • Header Menu Integration: The FAQs item appears in the website header navigation menu only when the FAQs section is Enabled in Website Content and at least one FAQ item has been created.
  • Section Introduction: To customize the headline and descriptive subtitle shown above the FAQ accordion, navigate to Step 12 (FAQs) in Website Content & Sections.